I refer to her as my Tech-Translator. It doesn’t feel like work when you’re teaming up with your best friend. Trust me, when she details the issues, and solution, for your repair. It just clicks in a way my explanations can’t match. Her customer service skills are truly remarkable - irreplaceable by five seasoned salespeople over two decades. Courtni stands out as the finest customer service agent we’ve ever had. Working alongside my wife and closest confidante is a immense pride.